Refund policy

Refund Policy

Effective Date: 6/1/24

At The Melanated Art Shop, we strive to ensure that our customers are completely satisfied with their purchases. As a small business specializing in handcrafted wall art and streetwear, each piece is created with care and attention to detail. We also collaborate with print-on-demand services to manufacture some of our products. Below is our refund policy to guide you through the process if you need to return an item.

1. Eligibility for Refunds and Exchanges

1.1 Handcrafted Items: Due to the unique and custom nature of handcrafted items, we only accept returns if the item arrives damaged or if there was a mistake on our part.

1.2 Print-on-Demand Products: For items produced through our print-on-demand partners, we accept returns for the following reasons:

  • The product is defective or damaged upon arrival.
  • The product received is not what was ordered (e.g., wrong size, color, or design). 
  • Printing errors

2. Conditions for Returns

2.1 Notification: You must notify us within 30 days of receiving your item if you wish to return or exchange it. Please email us at TheMelanatedArtShop@gmail.com with your order number, a description of the issue, and, if applicable, photographs of the damage or defect.

2.2 Condition of Items: Items must be returned in their original condition, unused, and with all original packaging. We reserve the right to refuse a refund if the item shows signs of wear or damage not caused by our manufacturing process.

3. Return Process

3.1 Contact Us: Contact us through our store website to initiate a return. Provide your order number and a detailed description of the issue.

3.2 Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on how to send your item back to us.

4. Refunds

4.1 Processing Time: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

4.2 Late or Missing Refunds: If you haven’t received a refund within the expected timeframe, please first check your bank account again, then contact your credit card company or bank. If you still have not received your refund, please contact us at TheMelanatedArtShop@gmail.com.

5. Exchanges

5.1 Defective or Damaged Items: If you need to exchange an item because it is defective or damaged, please email us at [Your Email Address] with details of the issue. We will provide instructions for the exchange process.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Custom-made or personalized items (unless they arrive damaged or defective)
  • Gift cards
  • Items on sale or clearance

7. Contact Us

Contact Us

We're here to help! If you have any questions, comments, or concerns, please don't hesitate to reach out to us.

Chat With Us:

  • Phone: +1 (208) 684-2133 
  • Shop Chat
  • Online Store Chat

Email: TheMelanatedArtShop@gmail.com

Address:

9169 W State Street #556,

 Garden City, ID, United States, 83714

Business Hours:

  • Sunday to Saturday: 24/7

We'll get back to you as soon as possible!